Holiday park: final cleaning and deposit

Most holiday parks require final cleaning: at the end of the holiday, the landlord arranges the cleaning of the rented holiday home / bungalow or mobile home. In most cases the final cleaning is paid in advance, plus a deposit. Sometimes you can also choose to clean the holiday home yourself and no cleaning costs have to be paid. What is the legal situation if the deposit is not reimbursed?

Final cleaning: do it yourself or have it done?

The final cleaning is a mandatory cleaning for every holiday home. The guests who rent the house after you also want to stay in a clean holiday home. In most cases, the final cleaning is made mandatory: the landlord takes care of the cleaners and the tenant pays the cleaning costs. For most holiday guests it is nice that the final cleaning is arranged: most people are already tired of packing all the stuff and have no need to have to clean the house again. It is often asked to leave the house broom clean. This means that no more waste can be left lying around and the house is left in a reasonable condition.
Those who want to save on the costs for the final cleaning can sometimes also choose to take care of the cleaning themselves. The holiday home must then be cleaned properly, and that is more than just broom clean. The kitchen must not contain any stains, the bathroom must be clean as well as the toilet, the fridge empty and clean, beds collected, floors swept or vacuumed, dust removed, etc. Those who do this well will usually not receive a bill afterwards. In many cases an employee from the holiday park will come and check the house. When it approves, the tenant does not have to do anything anymore.

Pay deposit and repay

Deposit is requested by the landlord to secure any additional costs that must be paid by the landlord. The amount can vary, but in most cases it will be around 100 euros. The landlord may withhold damage or additional costs from the deposit. The remaining amount is transferred by the lessor to the lessee within a certain period. The holiday park is obliged to indicate in advance for which matters additional costs may be charged. Often these are the following:
  • Damage or disappearance of inventory or intentionally caused damage to the home itself.
  • A refrigerator that has not been emptied.
  • Dishwashing that is still there.
  • A fireplace that has not been emptied.
  • Garbage that is in the home.
  • Presence of pets that have not been reported in advance.
  • Fleas or other parasites caused by pets.
  • Furniture that has been moved.
  • Uncollected bedding.

To prevent that the deposit is not refunded or only partially, it is important to leave the property tidy and check all matters again. It is also wise to check the inventory for damage and presence immediately upon arrival. objects are missing or something is broken, report this to reception as soon as possible. Even if something breaks in between, it is important to report this. The holiday park will usually provide replacement goods quickly.

Legal: deposit is not refunded

If the holiday park does not pay the deposit back, it must clearly and in writing state why this is not being done. Extra cleaning costs may reasonably be deducted from the deposit. Damage or lost inventory may also be deducted from the deposit. The holiday park must check the holiday home for inventory before the departure of the tenant in the presence of the tenant. If the holiday park fails to do this, it becomes difficult for the lessor to hold the holiday guest liable for damage or missing goods. After all, damage or loss of goods may also have occurred afterwards, for example by an employee or an unauthorized person.
If no final inspection has been carried out by the holiday park, the landlord must immediately inform the tenant in writing in the event of damage or otherwise where he expects additional costs. The tenant can choose to agree if he believes that damage or disappearance is actually due to him. However, if the tenant believes that this is not the case, he may refuse to pay the damage. An amount outside the deposit can be refused, but the deposit can also be claimed back.
In principle, an attempt can be made to resolve this problem by sending a registered letter to the holiday park / lessor of the holiday home. The landlord must be proposed a reasonable period to reimburse the amount. It is reasonable within two to three weeks. If the landlord does not respond or agrees, a collection agency can be engaged by the tenant / holiday guest. He can hand over the case. A collection agency based on 'no cure no pay' does not charge the landlord any costs. The person who has to pay also pays the costs for the collection agency. Sometimes it is necessary to engage a lawyer. An old saying is: "he who litigates for a cow matters one." This means that litigation costs a lot, even when the counterparty has to pay the litigation costs. Therefore do not sue for a trifle. Sometimes it is better to let the matter rest when it comes to a small amount and to ignore this holiday park.

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